2023 Field Guide: Selecting AI Chatbots

Why Read This Research

Higher education institutions are leveraging artificial intelligence chatbots to meet students’ digital expectations of instant access to services and support. In this 2023 field guide, Tambellini provides market insight and considerations that can help institutions evaluate and differentiate leading AI chatbot products. Gain insight into the higher education AI chatbot vendor market, focusing on Ivy.ai, Modern Campus, Mongoose Research, and Ocelot. Explore the conditions influencing current and future AI chatbot technology selections and investments.

Key Questions Answered

• What is the current state of the US higher education AI chatbot market?
• What are the differentiators between leading AI chatbot vendors and their products and strategies?
• How are AI chatbot vendors maturing their products to meet higher education requirements?

Features

• Vendor in Focus: Ivy.ai, Modern Campus, Mongoose Research, Ocelot
• Software Category in Focus: Chatbots
• Authors: Paul O’Brien, Senior Analyst, Tambellini Group
• Research Availability: July 2023

Table of Contents

1. Executive Summary
2. Market Conditions
3. Market Snapshot
4. Ivy.ai
5. Modern Campus
6. Mongoose Research
7. Ocelot
8. Institutional Considerations
9. Methodology